Team Leader (Japanese)

David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Team Leader to lead its Japanese-speaking Customer Service team in Malaysia.

As a Japanese-speaking Team Leader, you will oversee the day-to-day operations of a customer service team supporting customers across travel-related products and services, including hotels, flights and activities.

You will be responsible for guiding and supporting Customer Service Representatives, monitoring team performance, ensuring service quality and helping the team achieve operational targets. You will act as the main point of contact for team members, providing coaching, feedback and support to ensure an excellent customer experience.