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Key Responsibilities include
Insurance Adjuster Follow-Up
A significant part of this role will involve helping manage communication and follow-up with insurance adjusters.
You will:
Follow up with insurance adjusters via email and phone
Check in regularly to make sure adjusters have the information and documentation they need
Follow up on outstanding requests and non-responsive adjusters
Track open items and make sure follow-ups happen consistently
Help gather and organize requested documents
Escalate questions, difficult conversations, negotiations, or issues that require management involvement
Project Management
Coordinate with internal team and update project management tool (e.g., trello) for active customer projects
Maintain spreadsheets, records, and documentation
Receipt & Expense Management
Collect and organize receipts and expense documentation
Follow up with team members when receipts are missing
Organize digital records and supporting documentation
Help create a more streamlined receipt and expense management process
Perform accurate data entry as needed
Purchasing Support
Review purchasing and supply lists provided by the team
Enter requested items into websites such as to build shopping carts
Verify products, quantities, and other details
Networking & Event Research
Review event calendars and identify events that meet specific criteria
Add relevant events to Google Calendar
Keep event and calendar information organized and up to date
Other General Administrative Support
Perform data entry and other routine administrative tasks
Conduct online research as requested
Help organize and document recurring administrative processes
Take on additional administrative responsibilities as the business grows
Provide personal administrative support, such as trip planning and basic research
Requirements
What We're Looking For
Exceptional Attention to Detail
This is one of the most important qualities we're looking for.
You will be responsible for tracking follow-ups, documents, receipts, purchasing requests, calendars, and other administrative details. We need someone who naturally keeps things organized and makes sure nothing falls through the cracks.
Excellent English Communication
Strong written and verbal English is required.
You should be comfortable:
Writing clear, professional emails
Communicating confidently over the phone
Understanding instructions quickly
Asking thoughtful questions when something is unclear
Knowing when something needs to be escalated
Proactive & Independent
We're looking for someone who can take ownership rather than waiting to be told what to do every step of the way.
The ideal candidate will:
Keep track of their own tasks and follow-ups
Prioritize work effectively
Follow through until tasks are completely closed
Anticipate upcoming needs
Create organization around recurring processes
Be comfortable learning new systems and workflows
Reliable & Consistent
The team needs someone they can genuinely rely on.
When something is assigned, we expect you to take ownership, complete it accurately, and communicate if there are any blockers or questions.
Qualifications
Previous experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, Operations Assistant, or similar role
Excellent written and spoken English is required
Strong attention to detail and organizational skills
Comfortable communicating by email and phone
Experience with Google Workspace and Google Calendar
Strong internet research and computer skills
Comfortable with spreadsheets, data entry, and online purchasing
Ability to manage multiple priorities and recurring follow-ups
5 years of experience working with a US-based company is required
Experience in insurance, restoration, construction, property management, or home services is a plus, but not required
Working Hours
8:00 AM – 5:00 PM Central Time
The candidate must be able to consistently work these hours and remain available and responsive throughout the workday.
What Success Looks Like
The right person will become a reliable extension of the RestoPros team and help significantly reduce the owners' administrative workload, with opportunity to grow into a larger role. We are looking for someone that is career-focused, and is looking for a role for multiple years.
Success in this role means:
Insurance adjuster follow-ups happen consistently and on time
Outstanding requests are tracked and followed through
Receipts and expenses stay organized
Purchasing requests are completed accurately
Relevant networking opportunities are identified and added to the calendar
Administrative tasks are completed without constant supervision
Important details don't get missed
The owners have confidence that the back-office side of the business is being handled
Benefits
Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.
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Application Process:
As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
Please treat this recording as you would a real interview:
Come prepared and make sure you’re clearly visible on camera.
Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.
