Technical Service Engineer

This is a remote position.

Embrace Finance & Banking Group serves 1,100 institutions across North America including nearly 450 financial institutions comprising of 150+ credit unions and 250+ banks, spanning the Top 50 U.S. banks as well as community financial institutions that power regional growth. CSPI is a pioneering SaaS company within the Embrace portfolio of companies. As a trusted partner to financial institutions for over 35 years, we have empowered community banks and credit unions with innovative solutions that drive operational excellence and enhance the customer experience. Our flagship product, Aurora Advantage, delivers a comprehensive suite of mission-critical solutions—including core banking, digital and mobile banking, lending, account opening, bill pay, and managed IT services. We continue to grow rapidly and remain dedicated to helping financial institutions thrive in an increasingly digital world. We are seeking a Technical Service Engineer to join our team.Under minimal supervision, the Technical Service Engineer is responsible for the installation, maintenance, and troubleshooting of hardware and software systems including PCs, servers, switches, firewalls, Microsoft and other applications. This position requires strong problem-solving skills, attention to detail, excellent communication, and the highest degree of confidentiality in handling customer data. Works independently and collaboratively within a team to ensure high levels of customer satisfaction and support CSPI's goals. ESSENTIAL FUNCTIONS