Technical Customer Support Representative (Croatian) relocation in Rumania

Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit Croatian or Serbian speaking Technical Customer Support Representative to join their team in Romania.

• Position: Technical Customer Support Representative
• Location: Remote, Romania
• Employment type: full-time or part-time
• Remuneration: Base salary + performance bonuses.

DUTIES AND RESPONSIBILITIES:

Respond to customers incoming calls and emails regarding their electronic equipement Ensure customer satisfaction and provide professional technical customer support Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Identify when the issue should be re-assigned to another department or more senior representative Keep records of customer interactions, comments, and complaints, and in line with internal procedures Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported.