Identity & Access Support Analyst (L1) – Active Directory, LDAP & ADFS
GruveIndia only
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About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position summary:
We are looking for a proactive L1 Identity & Access Analyst to support enterprise identity services, including Active Directory (AD), LDAP and ADFS. The role is responsible for monitoring, alert triage, basic identity administration, initial authentication troubleshooting, incident logging and timely escalation to L2/L3 teams. The analyst will follow approved procedures to maintain identity service availability, secure access and SLA compliance across global 24x7 operations.