Platform Support Specialist

Health Hue Hub is the platform med spas and aesthetic clinics use to run their day: booking, patient records, payments, messaging and marketing. When something does not work the way a clinic expects, you are the person who answers.

Clinic staff are busy and usually mid-shift when they write in. The job is to understand the problem quickly, fix what you can on the first reply, and hand the rest to the right team with everything they need to solve it.

Responsibilities

• Answer support tickets, chats and calls from clinic owners and front-desk staff
• Troubleshoot booking, calendar, payment, messaging and account settings issues