Technical Account Manager

Interact$90K – $110K per yearUnited States only

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Salary: $90,000 - $110,000. Location: Fully Remote Are looking for a Technical Account Manager (TAM) to join our team and act as a trusted advisor to a portfolio of enterprise customers, helping them maximise the value of our solutions and achieve their business objectives.

In this highly visible role, you will combine technical expertise with commercial awareness to drive customer adoption, optimise solution performance, and deliver an exceptional client experience. Working closely with customers and internal teams, you will take ownership of key accounts, manage technical escalations, and proactively identify opportunities to improve processes, integrations, and overall service delivery.

As a Technical Account Manager, you will collaborate with cross-functional teams including Technical Onboarding, Product, and Development to deliver tailored solutions and resolve complex technical challenges. You'll utilise your coding and integration knowledge to troubleshoot issues, support implementations, and provide guidance around APIs and technical workflows.

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Technical Account Manager at Interact · ApplyPick

Proven track record of managing and growing enterprise or complex client accounts, driving customer satisfaction, retention, and business value Experience in providing technical guidance and troubleshooting complex issues, including working with APIs, integrations, and cloud-based solutions Strong problem-solving skills with the ability to diagnose, escalate, and resolve technical issues efficiently while maintaining clear communication with customers Experience handling escalations, conflict resolution, and negotiation to ensure successful client outcomes Ability to collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver tailored solutions that align with customer needs Familiarity with global customer operations, supporting businesses across multiple time zones and industries Technical Background – Basic understanding of software architecture, system integrations, and troubleshooting methodologies Cloud Platforms – Familiarity with AWS, Azure, or Google Cloud for hosting, networking, and security best practices REST APIs & Integrations – Ability to work with APIs, troubleshoot connectivity issues, and advise customers on integration best practices SQL & Databases – Intermediate knowledge of relational databases (e.g., MS SQL, MySQL, or PostgreSQL), including writing queries and understanding data structures Networking & Security – Basic understanding of firewalls, authentication methods (OAuth, SSO), and data security best practices Frontend & Backend Technologies – Awareness of web-based applications, JavaScript frameworks (React, Vue, or Angular), and backend technologies ( ASP.Net or Node.js, or Python) Enterprise IT Ecosystem – Knowledge of ERP, CRM, and Content Management Systems and their integrations into business workflows ITIL & Incident Management – Familiarity with incident response, change management, and SLA-driven support models Strong interpersonal and relationship-building skills – Able to engage and build trust with enterprise clients, acting as a strategic advisor Customer-first mindset – Proactive in understanding customer needs, driving value, and ensuring satisfaction

Technical Account Manager

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Technical Account Manager

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Benefits

Flexible Saving Account

Employee Discount and Reward Program

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