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Key Responsibilities:
Manage incidents, service requests, and change requests through the organization's ticket management system.
Monitor and resolve support tickets in accordance with agreed SLAs and KPIs, ensuring timely and high-quality service delivery.
Perform issue analysis, root cause investigation, and solution implementation for SAP WM/EWM-related incidents.
Participate in workshops with business stakeholders to understand requirements and propose effective SAP standard solutions.
Support system integration activities between SAP EWM/WM and related modules such as SAP MM, SD, PP, and TM.
Configure and maintain SAP WM/EWM functionalities, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory processes.
Prepare and execute unit, integration, and user acceptance tests, ensuring solution quality and business process coverage.
Investigate and resolve application issues, defects, and process inconsistencies, performing root cause analysis where required.
Create and maintain functional specifications, configuration documentation, process flows, and training materials.
Collaborate with developers on functional specifications, enhancements, reports, forms, and interface requirements.
Provide end-user support, knowledge transfer, and training to key users and business teams.
Contribute to continuous improvement initiatives by identifying opportunities to optimize warehouse and logistics processes.
Take responsibility for resolving medium-complexity issues and change requests.
We are looking for someone who:
Has experience in SAP Logistics and Supply Chain Management and worked in SAP S/4HANA environments
Has a good understanding of warehouse management processes, including inbound, outbound, internal warehouse movements, replenishment, and physical inventory.
Is familiar with SAP configuration and testing activities and can support defect analysis and resolution.
Understands the integration of SAP EWM/WM with other SAP modules such as MM, SD, PP, and TM.
Has experience working in application support and incident management environments, with an understanding of Service Level Agreements (SLAs) and ticket prioritization.
Is familiar with ITSM tools such as ServiceNow, Jira, SAP Solution Manager, or similar ticketing platforms.
Has experience analyzing, troubleshooting, and resolving incidents, service requests, and change requests within agreed SLA targets.
Has knowledge of SAP EWM (Extended Warehouse Management)
Has experience preparing and executing unit tests, integration tests, and user acceptance testing.
Is capable of analyzing issues, identifying root causes, and proposing practical solutions.
Is proactive, customer-focused, and eager to expand their knowledge of SAP warehouse and logistics processes.
Can work independently on assigned tasks while escalating complex issues when appropriate.
Has German language skills.
👋🏼 We're Nagarro . We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18 000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.
