Service Desk Technician - Application Support

In this role, you will partner with clients to keep their Netsmart solutions performing at their best. In this application support role, you’ll troubleshoot and resolve complex application issues, support configuration and functionality, and take ownership of challenges through resolution. You’ll combine technical problem-solving with strong client partnership to help ensure clients get the most from their Netsmart solutions.

Responsibilities

Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction.

Escalate service requests as required.

Address and resolve basic incidents and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets.