Reporting to: Director of Sales and Account Management
Travel: Approximately 50% (typically 2–3 trips per month), including overnight stays.
The Opportunity
Oxford Medical Simulation Inc (OMS) is scaling fast in the US and we’re hiring a commercial, Account Manager to own renewals and expansion across a portfolio of academic institutions.
This is a role for someone who loves running a book of business, building executive relationships, and closing revenue - protecting and growing ARR through structured renewal motion, account planning, and value-led commercial negotiation.
You do not need prior virtual reality experience. We’ll train you on OMS’s platform and products. What matters most is that you can retain and grow accounts with rigor, pace, and commercial instinct.
What You’ll Own
You will be accountable for:
Renewal revenue: own end-to-end renewals for your portfolio, Expansion revenue: identify, qualify, and close upsell/cross-sell opportunities to deliver Forecasting & accuracy: maintain a reliable forecast and pipeline, with strong CRM hygiene and forecasting in Hubspot Executive relationships: build multi-threaded relationships across faculty leadership, program directors, simulation leadership, procurement, IT, and budget owners Commercial negotiation: lead pricing, packaging, and contract negotiations (including multi-year deals), partnering with Legal/Finance as needed Account strategy: run account plans for top customers, mapping stakeholders, renewal risks, competitive threats, and expansion paths
What You’ll Do Day-to-Day
Manage a portfolio of 25-50 academic customers and drive a disciplined renewal motion beginning 6 months before contract end
Build and execute account plans to expand footprint across programs, campuses, cohorts, or departments
Identify new buying centers and develop expansion opportunities (e.g., additional programs, multi-campus rollout, new use cases)
Run executive check-ins and commercial reviews tied to outcomes, budget cycles, and renewal timelines
Recurring QBRs and touch points with key stakeholders to drive utilization and best practices for Success
Own and progress commercial conversations through procurement, contracting, and approvals
Collaborate with internal teams (e.g., Product, Clinical, Support) to remove blockers and protect revenue
Represent OMS at conferences and events to deepen customer relationships and uncover expansion opportunities
Who You Are
We’re looking for a commercial AM who has consistently delivered results.
Required
3+ years experience in quota-carrying Account Management (renewals + expansion) in B2B healthcare or healthcare academia SaaS
Proven record of achieving or exceeding 100%+ NRR targets
Experience managing renewals end-to-end, including pricing and negotiation
Strong pipeline management, forecasting discipline, and CRM excellence ideally in Hubspot
Comfort with complex, multi-stakeholder environments and long buying cycles
Preferred
Experience selling into academic institutions (universities, nursing schools, medical schools etc)
Familiarity with healthcare education, clinical training, simulation, or adjacent markets
Experience working through procurement, IT review, and contracting processes common in academia
You’ll thrive here if you
Love owning a number and building a plan to hit it
Are proactive, organized, and relentless about renewal risk management
Can communicate value with senior stakeholders and defend price with confidence
Enjoy travel and relationship-based selling in the field
About Oxford Medical Simulation
OMS helps health systems, nursing schools, and medical schools deliver training and assessment better, cheaper, faster and at scale.
Our award-winning simulation platform is transforming the way healthcare and educational institutions train, assess, and recruit healthcare professionals. By combining cutting-edge 3D visualization with artificial intelligence and leading educational theory, OMS delivers all of the benefits of physical simulation while driving significant savings and improving patient care.
Founded in 2017 and commercially launching the award-winning OMS Platform in late 2018, OMS has experienced rapid growth with deployments spanning more than 100 Healthcare and Academic institutions around the world including Mayo Clinic, Advent Health, Johns Hopkins, the NHS, and the world’s #1 pediatric hospital.
Oxford Medical Simulation is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity or expression, sexual orientation, veteran or military status, or any other category protected under the law. Oxford Medical Simulation is an equal opportunity employer committed to a community of inclusion and an environment free from discrimination, harassment, and retaliation.
Who we are
We are Skiers / Boarders, Runners, Rowers, Pilots, Magicians, Weavers, Photographers, Game Heroes, Movie Buffs, and every other variety of people. We are hard working. We are passionate about what we do. We care about the work. We care about each other. We care about pushing the envelope and we care about using our working lives to make the world a better place.
We value these behaviors above all:
Care & Pride - we take care and pride in everything we do
Growth mindset - we push the boundaries so we are adaptive, inventive and always learning
One Team - we are in it together, mucking in and supporting each other with humour and humility
Sound like you?
Benefits
38 days paid time off
Uncapped commission
Medical, Vision and Dental Insurance
High specification laptop and VR headset
Flexible work environment - work from home/ remote first
