2704 - Network Services Associate B

The Network Services Associate will handle data entry, analyze data sets, handle incoming Provider bill status emails, and process reconsiderations, disputes, and state disputes. It is imperative that the Network Services Associate possess exemplary customer service skills, have a demonstrated ability to work independently, and function effectively as a member of the Network Services team. DUTIES AND RESPONSIBILITIES:

Respond to email bill inquiries and disputes from providers, clients and internal customers. Work with Finance, Provider Management, and external network partners to resolve provider disputes and questions. Work with clients to resolve pricing issues and state disputes within regulatory timeframes. Treat all customers, internal and external, in a courteous and cooperative manner by providing exceptional customer service to internal and external customers Understand and comply with all HIPAA & SOC2 requirements necessary in working with designated PHI Document and update information in cases and billing systems with high degree of accuracy. Must utilize critical thinking skills while handling billing issues. Assist with training with team members and new staff as needed Process reconsiderations per client specific procedures Perform additional duties as identified and directed by management Maintain reliable and predictable attendance during scheduled work hours