IT Systems and Web Administrator

Remote Raven$10.00 per hourKenya only

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A US-based healthcare practice is seeking an IT and Web Systems Administrator to manage, maintain, and improve the technical infrastructure that keeps the organization running. This is a broad, hands-on role that spans IT systems administration, Zoho platform management, website development and maintenance, healthcare system support, AI tool administration, cybersecurity, and vendor management.

The right candidate is technically versatile, highly organized, and comfortable working independently within a healthcare environment. Because this organization handles protected health information, HIPAA compliance and a strong security mindset are non-negotiable. Experience supporting US-based healthcare or medical practices is strongly preferred.

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IT Systems and Web Administrator at Remote Raven · ApplyPick

IT Systems Administration and Technical Support
Manage, maintain, and troubleshoot company IT systems, software, email accounts, and technical infrastructure
Maintain a secure, organized inventory of IT systems, administrator accounts, login credentials, software licenses, and vendor access
Manage user permissions, multifactor authentication (MFA), account recovery, and system access controls
Troubleshoot technical issues and coordinate with external vendors when necessary
Maintain system documentation, technical procedures, account ownership records, and recovery instructions
Zoho Platform Administration
Administer and maintain the organization's Zoho suite, including Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, Sign, and other active Zoho applications
Create, update, and troubleshoot digital forms, templates, workflows, automations, and integrations within Zoho
Manage user accounts, permissions, configurations, and application settings
Support staff with Zoho-related issues and identify opportunities to improve operational efficiency
Website Development and Maintenance
Use HTML, CSS, and JavaScript to develop, customize, troubleshoot, and maintain the company website
Update website layouts, styling, interactive features, and responsive designs for both desktop and mobile
Troubleshoot website functionality, scripts, forms, embedded tools, and third-party integrations
Customize website components and support chatbot integrations, online forms, and automated workflows
Apply website security best practices and identify potential vulnerabilities
Manage website hosting, domain settings, DNS, SSL certificates, and content management systems
Support integrations with Zoho applications, CRM systems, online scheduling tools, and marketing automation platforms
AI Tools and Workflow Automation
Administer and support the organization's approved AI tools and platforms, including ChatGPT, Claude, Microsoft Copilot, Google Gemini, and other AI-powered applications
Identify opportunities to use AI to improve administrative efficiency, streamline workflows, assist with documentation, and automate repetitive tasks
Help staff use AI tools effectively for approved business purposes, including content drafting, data organization, research, and process improvement
Explore and support integrations between AI platforms, Zoho applications, website tools, chatbots, and other business systems
Evaluate AI tools for functionality, security, privacy, reliability, and compatibility with existing systems
Help establish and enforce company guidelines for responsible AI use, including protecting confidential and patient information

Cybersecurity and Website Security
Monitor and troubleshoot website issues, suspicious activity, potential cyberattacks, phishing attempts, and other security concerns
Coordinate incident response, security remediation, backups, and recovery with appropriate technical specialists or vendors
Maintain domain registration, DNS settings, hosting accounts, SSL certificates, and renewal records
Protect company systems and confidential information through appropriate security controls and access management
RingCentral Administration
Manage RingCentral user accounts, extensions, phone configurations, call routing, voicemail, and related communication settings
Troubleshoot phone system issues and coordinate with RingCentral support when necessary
Maintain accurate user assignments and access during staff onboarding and offboarding
Monitor system functionality and resolve communication disruptions
Healthcare Systems, Insurance Portals, and Referral Platforms
Provide technical support for eClinicalWorks (eCW) and other practice management systems
Manage authorized user access and coordinate system configuration or troubleshooting with vendors
Maintain access to insurance payer portals and assist with account administration, permissions, and login issues
Support administrative access and troubleshooting for referral platforms including Lyra, ComPsych, Zocdoc, and Psychology Today
Maintain and update practice profiles, scheduling information, and administrative access across all platforms
Protect patient information and comply with all applicable HIPAA requirements and security procedures
Social Media and Online Presence
Maintain the organization's social media accounts, login access, and account administration
Coordinate approved social media updates and help maintain accurate business information across online platforms
Monitor online reviews and notify the appropriate team members when responses or follow-up are needed
Help maintain the practice's digital presence, including website content, provider listings, and online directories
Ensure public responses never disclose protected patient information
Vendor Accounts and Subscription Management
Maintain a centralized inventory of vendor accounts, service subscriptions, billing contacts, and renewal dates
Organize and track vendor subscription records and receipts for technology providers
Coordinate with vendors regarding account access, technical issues, service changes, and renewals
Keep records of active services, authorized users, account ownership, and cancellation or renewal requirements
Staff and Provider Onboarding and Offboarding
Set up and configure accounts for new providers and staff across all approved company systems
Coordinate access to Zoho applications, RingCentral, eCW, insurance portals, email, and other required platforms
Maintain onboarding and offboarding checklists to ensure all required access is provisioned or removed appropriately
Update permissions, user assignments, distribution groups, calendars, and system records when staff join, leave, or change roles
Ensure all access changes are authorized, documented, and completed promptly
Documentation and Operational Continuity
Maintain a master inventory of systems, authorized administrators, vendor contacts, subscriptions, and recovery procedures
Document system configurations, workflows, integrations, troubleshooting steps, and ongoing technical projects
Maintain secure and up-to-date records of company-owned accounts and login recovery methods
Ensure critical systems are never dependent on undocumented processes or a single individual's knowledge
Assist management with technical reporting, process improvement, and continuity planning
Qualifications
Required
Minimum 2 years of experience in IT systems administration, website maintenance, or a comparable technical support role
Working knowledge of HTML, CSS, and JavaScript, and experience with website hosting and troubleshooting (e.g., GoDaddy, DNS management, SSL)
Experience with Zoho applications or a comparable cloud-based operations platform
Experience with RingCentral or a similar VoIP and communications platform
Strong understanding of user access management, account security, MFA, phishing prevention, data backups, and cybersecurity best practices
Experience with staff onboarding and offboarding across multiple systems
Strong troubleshooting, documentation, and organizational skills
Experience working with remote or international teams
Reliable high-speed internet connection and a professional, secure home workspace
Preferred
Healthcare experience, including HIPAA compliance and EHR/EMR troubleshooting (eClinicalWorks preferred)
Familiarity with insurance payer portals, referral platforms (Lyra, ComPsych, Zocdoc, Psychology Today), or behavioral health practice systems
Experience with AI tools and platform administration (ChatGPT, Claude, Microsoft Copilot, Google Gemini)
Experience with integrations, automation, and workflow tools
Basic social media administration experience

IT Systems and Web Administrator

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IT Systems and Web Administrator

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