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IT Business Administrator Location: Home Based (Occasional travel when needed) Working Hours: 37 Hours Contract Type: Fixed Term 12 Months Salary: £25,877.80 - £28,453.69 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship . Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We are looking for an organised, proactive and detail-oriented IT Business Administrator to join our IT & Digital team at Waythrough.
In this role, you will provide essential administrative support to ensure the smooth day-to-day running of our IT services. You will be responsible for supporting financial administration, maintaining accurate records, coordinating IT equipment and assisting with a range of operational activities.
Working closely with the Head of IT Service Delivery and wider IT & Digital team, you will play an important role in ensuring our systems, processes and services operate efficiently, helping us deliver effective support to colleagues across the organisation.
This is a great opportunity for someone with strong administrative skills who enjoys working in a busy environment and wants to contribute to the work of a national charity.
Key Duties
Provide day-to-day administrative support to the IT & Digital team, including diary management, meeting coordination and document preparation.
Raise purchase orders, process invoices and liaise with suppliers to resolve financial and payment queries.
Maintain accurate records of IT purchases, contracts, software licences, renewals and supplier information.
Support the management of IT equipment, including laptops and mobile phones, ensuring asset records and inventories are kept up to date.
Assist with administrative processes relating to new starters, leavers, equipment requests and service changes.
Prepare and maintain spreadsheets, reports, trackers, meeting notes and other key documentation.
Support IT projects and service developments through administrative coordination, logistics and asset management.
Identify opportunities to improve administrative processes and contribute to the efficient running of IT services.
Provide administrative support for travel, accommodation and vehicle bookings when required.
About You
We are looking for someone who is highly organised, adaptable and confident managing a variety of administrative tasks while maintaining excellent attention to detail.
You will have:
Previous administrative or business support experience, or an A-Level qualification (or equivalent).
Strong IT skills, including proficiency in Microsoft Office applications such as Excel, Word and Outlook.
Excellent organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.
Strong written and verbal communication skills, with the confidence to work with colleagues and external suppliers.
Excellent attention to detail and the ability to maintain accurate records while working at pace.
Good problem-solving skills and a proactive approach to identifying improvements.
A professional, patient and customer-focused approach to supporting others.
The flexibility and resilience to adapt to changing priorities in a busy working environment.
Previous experience working within an IT, digital or service delivery environment, or a qualification in Business Administration, would be advantageous but is not essential.
Most importantly, you will share Waythrough's values of Kindness, Courage and Respect and be committed to supporting the delivery of high-quality services that make a positive difference.
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What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
