Customer Support Manager
The FacultySouth Africa only
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CUSTOMER SUPPORT MANAGER | VIRTUAL TEAM Lead. Develop. Deliver.
We are looking for an experienced Customer Support Manager to lead a dedicated, fully virtual Tier 1 and Tier 2 Customer Support team supporting our customers.
This is a hands-on leadership role for someone who thrives in a high-volume, KPI and SLA-driven environment and is passionate about delivering excellent customer experiences while building high-performing teams.
What You’ll Be Responsible For
- Lead the day-to-day operations of the Tier 1 and Tier 2 Customer Support teams.
- Ensure customers receive responsive, consistent and high-quality support within agreed SLAs.