Content Strategy & Writer - Servicing

Position Summary Join a collaborative, creative, and fun team that’s rethinking the customer experience in mortgage servicing. We’re making the complex simpler and helping customers better understand and navigate their mortgage. The Content Strategy & Writer owns the strategy, development, and ongoing evolution of customer-facing content across RoundPoint’s omnichannel experience. This role combines strategic thinking with hands-on writing to shape how customers receive, understand, and interact with information across email, SMS, print correspondence, IVR, agent scripting, chat, websites, customer portals, and other channels. Partnering across business, product, technology, operations, and compliance teams, this individual turns complex business needs into clear, consistent, customer-focused communications that reflect our brand and improve the customer experience. Responsibilities