Senior Director, BSS Transformation
VonagePoland only
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Join Vonage and help us innovate cloud communications for businesses worldwide!
Why This Role Matters:
Vonage is transforming its business support systems across lead-to-cash, billing, rating, customer identity, account management, data, analytics and platform services. This role provides the senior direction and momentum to simplify and modernize that landscape - ensuring platform decisions support scale, resilience, commercial growth and customer experience.
Key Responsibilities:
Strategy & Roadmap:
Define and own the BSS transformation roadmap, aligned to Vonage 's commercial, operational and customer experience ambitions Translate business needs across lead-to-cash, billing, rating, identity, account management, data and platform services into clear priorities and design principles Challenge legacy ways of working and driving toward a simpler, more scalable and better-integrated future-state BSS landscape.