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Lead Data Operations Engineer
Lead Data Operations Engineer at lifecell, supporting telecom billing systems and delivering data changes for a national roaming launch.
CanadaLead Data Operations Engineer at lifecell
Own production data operations for 2 core telecom billing systems supporting 4 billing feed types and approximately 8 telecom carriers. Lead production incident investigation and escalation, and support billing data flows processing millions of CDRs daily.
Telecom BillingData OperationsIncident ManagementSQLPl SQLETLData ValidationReconciliationsSOX ComplianceGitJira
Analyzed billing processes for origin-based rating impact and built optimized Oracle PL/SQL ETL/ELT processes. Developed Perl scripts for parsing roaming partner price lists and performed data validation, reconciliation, and SQL performance tuning.
Pl SQLETLELTPerlData ValidationReconciliationsSQL TuningGitGitHubSOX ComplianceRoot Cause Analysis
Delivered data and billing changes for national roaming launch and supported Mobile Number Portability implementation. Monitored production systems, performed SQL-based validation and reconciliation, and maintained operational documentation.
SQLData ValidationReconciliationsCDRTapTADIGMonitoringIncident ResponseDocumentation
Provided Tier 1-2 enterprise IT support and troubleshooting. Managed Active Directory users, groups, and Exchange mailboxes, including access-related requests.
IT SupportTroubleshootingActive DirectoryExchangeUser Management
Earned a Master's degree in System Analysis and Management, preceded by a Bachelor's degree in System Analysis.