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Aashna Bhardwaj
Open to opportunitiesOperations Head
Operations and strategy leader with 4+ years scaling complex, multi-stakeholder programs in the corporate and social-impact sectors.
IndiaOperations Head at Blinkit (Eternal Ltd)
Experience
Operations Head
Served as de-facto City CEO for 20+ cities in Karnataka, leading a 70+ person team across 30+ micro-fulfilment centres and last-mile operations while maintaining 16s PPI and 80%+ DH%. Scaled Blinkit in 6+ cities to 1,000+ orders/day within 1 month and delivered a state P&L turnaround from -₹40 EPO to +₹10 EPO in 6 months.
Operations ManagementMicro Fulfilment Dark Store OperationsLast Mile DeliveryTeam LeadershipProcess Improvement
Program Manager
Reduced customer complaint rate from 2% to 1% across ~300,000 daily orders by owning the city customer experience program and driving store-level root-cause fixes. Sustained 95% GRN completion within 60 minutes and sub-1% complaints across 200+ dark stores across fruits & vegetables and frozen foods, while designing the new city launch playbook and improving DAU by 15% in 2 weeks.
Customer Experience ManagementRoot Cause AnalysisSupply Chain OperationsGRN SLA MonitoringQuality ControlCold Chain ComplianceHyperlocal BTL Campaigns
Business Analyst
Designed a 1-year capacity building program strategy for selected partners and led a diagnostic assessment across 25 partner organizations across 10 states, using dashboards and insights to guide partner selection. Developed a 10-year strategy and operational plan, including organizational restructuring, for an organization serving 1,000+ individuals with neurodevelopmental disabilities.
Program StrategyCapacity BuildingAssessmentsStakeholder Facilitation (FGDs)Partner Selection FrameworksOrganizational StrategyOperations PlanningDashboarding
Senior Research Associate
Generated INR 50L+ revenue through conversion of 20+ market research samples and earned a promotion within 9 months for sustained business impact. Led 30+ stakeholder interviews, synthesised insights across 30+ market reports, and drove competitive benchmarking and industry analysis.
Market ResearchClient Conversion Revenue GenerationCompetitive BenchmarkingIndustry AnalysisTrend AnalysisData Analysis
Education
Masters’ Union School of Business
Completed a PGP in Technology & Business Management at Masters’ Union School of Business in 2024.
Completed a PGP in Technology & Business Management at Masters’ Union School of Business in 2024.
Maharashtra Institute of Technology
Earned a Bachelor of Science in Economics from Maharashtra Institute of Technology in 2021.
Earned a Bachelor of Science in Economics from Maharashtra Institute of Technology in 2021.