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Abdifatah Osman
Looking for a jobJr. System Engineer
System Engineer at Soul Machines automating Linux infrastructure with Ansible, Python, and Terraform.
United StatesJr. System Engineer at Soul Machines
Experience
Jr. System Engineer
Maintained and patched cloud-hosted Linux servers, ensuring 99.9% uptime and security compliance. Migrated legacy Bash scripts to Ansible playbooks, automated ISMS data collection with Python, and deployed Terraform modules.
LinuxBASHAnsiblePythonTerraformQualysAutomoxSOC2Cloud InfrastructureAutomation
IT Systems Analyst II
Resolved escalated infrastructure and system incidents, conducted root-cause analysis, and mentored junior analysts. Supported backend infrastructure and virtual desktop environments, improving system performance and user access reliability.
Incident ManagementRoot Cause AnalysisMonitoringVirtual Desktop InfrastructureMentorshipPatch Management
IT Technician
Delivered on-site support for enterprise Linux/Windows systems, managed device provisioning, and participated in patching and endpoint security operations aligned with compliance policies.
LinuxWindowsEndpoint SecurityPatchingDevice ProvisioningDocumentation
Technical Support Associate
Provided Tier 1 and Tier 2 support across distributed enterprise environments, diagnosing network and system issues. Created scripts and SOPs to streamline workflows and reduce incident resolution time.
Tier 1 SupportTier 2 SupportNetworkingScriptingSOPsAccess Management
Education
Western Governors University
Pursuing a Bachelor of Science in Information Technology Management.