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Abid Ahnaf Afif
Looking for a jobDigital Makerspace Manager / POD
IT Support Specialist skilled in hardware/software troubleshooting, Microsoft Entra ID, Intune, networking, endpoint management, and technical support
United StatesDigital Makerspace Manager / POD at Bennington College
Experience
Digital Makerspace Manager / POD
Maintained daily technical operations for a Digital Makerspace serving 300+ patrons by supervising five student employees, coordinating workstation maintenance, and managing equipment inventory. Supported specialized creative and engineering workflows by installing, configuring, and troubleshooting software.
Adobe Creative CloudBlenderRhinoDaVinci ResolveHardware DiagnosticsTechnical SupportTeam SupervisionInventory Management
IT Helpdesk Technician
Resolved 2,000+ Tier 1/Tier 2 IT support tickets independently through MOJO Helpdesk by diagnosing hardware, software, and account issues. Administered Microsoft 365, Entra ID, and Active Directory for user provisioning and access management.
Mojo HelpdeskMicrosoft 365Entra IDActive DirectoryIntuneJamfWindowsMacOSTCP IPDNSDHCPVPNZoom RoomsAV SystemsIncident ManagementTechnical Documentation
Newman and Cox Public Action Fellow
Delivered cybersecurity education among non-technical audiences by providing practical training on phishing prevention, password security, MFA, and data protection, and developing an accessible cybersecurity field guide.
Cybersecurity EducationPhishing PreventionPassword SecurityMFAData ProtectionTechnical Writer
Endeavor Foundation Environmental Action Fellow
Coordinated an initiative planting approximately 800 trees across two districts and authored a 30-page technical dossier on tree pathology for the YWCA.
Project CoordinationClimate ActionTechnical WriterPlant Pathology
PC Sales & Technical Support
Delivered custom-built desktop PCs by assembling, configuring, and testing hardware, installing Windows operating systems and drivers, and advising customers on component selection. Restored system functionality by diagnosing component failures and coordinating warranty escalations.
PC AssemblyHardware DiagnosticsWindows Installation And ConfigurationCustomer AdvisingComponent SelectionTroubleshooting
Education
Bennington College
Relevant coursework includes data analysis, data structures and algorithms, linear algebra, Fourier analysis, multivariable calculus, real analysis, abstract algebra, nonlinear dynamical systems, and engineering physics.