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A Chakraborty
Looking for a jobAssistant Manager – GRC Specialist
I build compliant, audit-ready operations through GRC controls, workflow automation, and quality improvement.
IndiaAssistant Manager – GRC Specialist at Concentrix / Webhelp
Experience
Assistant Manager – GRC Specialist
Direct account-level GRC operations, enforcing adherence to international regulatory standards and client audit norms. Identify, assess, and mitigate operational and compliance vulnerabilities, maintaining 100% findings closure.
GRCInternal ControlsRisk MitigationPower AutomatePowerAppsGenerative AICompliance Reporting
Quality, Compliance & Technical Specialist
Progressive enterprise engagements across Amazon, Apple, and BOSE programs. Executed automated fraud detection workflows, monitored quality metrics, evaluated technical cases, and provided Tier-2 technical support.
Quality AssuranceRoot Cause AnalysisFraud DetectioniOSMacOSapp storeITunesTechnical SupportEscalation Management
Senior Claims Specialist
Evaluated complex airline baggage compensation claims and disputes using WorldTracer and Amadeus GDS under strict international SLA mandates. Ensured compliance with international airline liability conventions and carrier service standards.
World TracerAmadeus GDSClaims ManagementSLA ComplianceAirline Liability
Technical Operations Specialist
Conducted digital platform moderation, verified policy compliance, investigated bugs, and automated routine reporting tasks. Achieved multiple top-performer awards and trained incoming cohorts on moderation quality standards.
Platform ModerationPolicy ComplianceBug InvestigationAutomationTraining
Education
Mangalayatan University
Completed a Diploma in Business Administration in 2026 with a score of 89%.
Completed a Diploma in Business Administration in 2026 with a score of 89%.
Vel Tech Polytechnic College
Completed a Diploma in Electrical & Electronics Engineering in 2013 with a score of 87%.
Completed a Diploma in Electrical & Electronics Engineering in 2013 with a score of 87%.