Adah Agba

At YipOnline (Your Internet Pages), I managed the customer lifecycle from onboarding to retention. I supported a customer whose sales through the platform exceeded ₦800,000, and helped customers find product features that fit their needs. At CratD2C Decentralized Autonomous SmartChain (DASC), I converted inbound inquiries into 60+ investment deals and supported customers from first contact through onboarding and active participation. I also handled customer conversations across live chat, email, and Discord. I moderated a community of 8,000+ users, addressing concerns and misinformation by explaining product concepts clearly. I also trained and supported 25+ ambassadors. At MyEdSpace, I converted warm leads into paying customers, generating £80,274.08 in billing revenue and £162,887.05 in booking revenue over five months. I followed up with prospective customers through Bitrix24 and helped parents choose tutoring packages for their children's learning needs.