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IT Support and Hardware Technician
IT Support Technician supporting remote clients; built and configured 200+ custom PCs.
BrazilIT Support and Hardware Technician at Freelance
Own technical problems end-to-end for individual and small-business clients, from diagnosis through resolution and user handover. Diagnosed and resolved boot failures, driver conflicts and slow performance across hardware and software by tracing each issue to its underlying cause.
TroubleshootingWindowsLinuxMacOSTCP IPDHCPDNSHardwareCustom PC BuildingDocumentation
Currently pursuing the Cisco Certified Network Associate (CCNA 200-301) certification.
Earned a Federal Certificate of Proficiency as a Computer Technician in 2018.
Earned a Federal Certificate of Proficiency as a Computer Technician in 2018.