Aditya Pandya

Customer Support Representative

Provide technical SaaS support for CRM, marketing automation, communications, AI features, funnels, websites, calendars, forms, and workflow automation. Handle 20+ customer interactions per day across chat, email, helpdesk, Zoom, and WhatsApp while maintaining 93% CSAT.

CRMMarketing AutomationAI AgentsConversational AIAPIsWebhooksThird Party IntegrationsSMTPDNSSPFDKIMDMARCEmail DeliverabilityTroubleshootingIssue ReproductionRoot Cause AnalysisEscalation ManagementKnowledge Base DocumentationCustomer TrainingChatGpt

CAP / SME, Customer Support

Amazon

Supported UK customers through chat and email, handling complex issues, escalations, payment/refund cases, and policy-sensitive situations. Served as SME for the Amazon UK Business team, supporting escalations, process guidance, and new-hire training.

Customer SupportEscalation ManagementPayment And Refund HandlingSensitive Situations HandlingInvestigationDocumentationNew Hire TrainingProcess Guidance

Customer Service Executive

Amazon

Handled high-volume customer support and complex escalations requiring investigation, documentation, and timely resolution. Specialized in risk/fraud-related cases and preventive decision-making, including unusual refund patterns and sensitive customer situations.

Customer SupportEscalation ManagementRisk and FraudInvestigationDocumentationCommunication SkillsCase Handling

Customer Support Executive

Handled inbound billing and technical queries, created and updated support tickets, and collaborated with backend teams on issue resolution. Troubleshot customer issues and communicated practical next steps while maintaining timely service.

Billing InquiriesTechnical InquiriesTicket SupportTroubleshootingCollaborationCommunication Skills