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Adriano Grego
Looking for a jobCustomer Support
Customer Support at Patrianna, improving support agility with intelligent shortcuts while assisting customers throughout their game journey.
BrazilCustomer Support at Patrianna
Experience
Customer Support
Assisted customers throughout the gaming journey, responding to chats and emails, analyzing metrics, and creating shortcuts to improve agility. Trained new joiners and escalated technical issues via Jira.
ZendeskFreshdeskJiraCRMCustomer SupportMetrics AnalysisTraining
Customer Support
Assisted customers throughout pre- and post-sales journeys, responding to chats, emails, and phone calls. Analyzed metrics and created spreadsheet formulas for warranty procedures.
Customer SupportSpreadsheetsMetrics AnalysisCommunication Skills
Web Developer Monitor
Assisted students during the course, held meetings on PeopleSkills and HardSkills, corrected projects, and conducted code reviews based on clean code. Also assisted in internal automation and spreadsheet formulas.
Code ReviewClean CodeMentorshipSpreadsheetsAutomation
Call Center Operator
Handled inbound and outbound calls focused on credit recovery, provided empathetic customer service, and assisted customers with payment options. Analyzed metrics and created spreadsheet formulas.
Customer ServiceCredit RecoveryCommunication SkillsSpreadsheets
Researcher
Conducted field research, assisted in podcast scripting, collected data, and analyzed metrics using spreadsheets.
ResearchData CollectionMetrics AnalysisSpreadsheets
Education
Estácio de Sá
Pursuing an Analysis and Systems Development degree, currently ongoing.
EC Brighton
Completed C1 English Proficiency course at EC Brighton in 2023.
Completed C1 English Proficiency course at EC Brighton in 2023.
Estartando Devs
Completed UX/UI Design course at Estartando Devs in 2021.
Completed UX/UI Design course at Estartando Devs in 2021.