Aidan User

I’ve spent the last two years as the first point of contact for clients at RainChekk, a digital marketing agency working with US and international businesses. I handle queries by email, phone and chat, log and track every request in ClickUp, and walk non-technical owners through onboarding step by step. Before that I ran and fault-found a CNC cutting table at Advanced Composites, where accuracy and clear records mattered on every job. For five years I’ve also run the sound desk and live stream at my local church, which means fixing problems live with no chance to pause: tracing feedback, recovering dead mics and keeping the stream running for everyone watching. I’ve completed hands-on IT service desk training covering tickets, Active Directory, remote support, networking and Microsoft 365, and I’m currently working through Harvard’s CS50P Python course. I’m looking for a 1st line support or service desk role where I can keep solving problems for people and keep learning.