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Tier 1 Technical Support – Hybrid VoIP
VoIP technical support at Reach to Link, troubleshooting customer issues across calls, chats, email, and tickets.
PhilippinesTier 1 Technical Support – Hybrid VoIP at Reach to Link
Provided multi-channel technical support for VoIP services through calls, chats, emails, and tickets. Diagnosed and troubleshot service issues, documented cases, and coordinated escalations.
Claude AIVoIPTechnical SupportCRMTicket DocumentationEscalation coordination
Delivered frontline technical support for mobile devices, network connectivity, and account-related issues. Handled customer interactions through calls, chats, and tickets.
Technical SupportMobile DevicesNetwork ConnectivityCustomer ServiceTicket Documentation
Assisted customers with inquiries and concerns, including billing-related issues, and worked toward timely resolution. Coordinated with other departments to support customer satisfaction.
Customer ServiceBilling SupportCommunication SkillsCoordination
Produced at least five SEO-optimized articles daily, integrating strategic keywords and following SEO best practices. Researched topics and developed engaging content to improve search visibility.
SEOContent WritingResearchAI Assisted Writing
Managed email correspondence and administrative tasks, including support for daily accounting operations. Scheduled sales appointments and followed up with customers.
Email ManagementAppointment SettingAdministrative SupportClient Communication
Performed basic photo enhancements, including adjusting image brightness, adding frames, and creating simple designs.
Photo EditorCanvaPhotoshop
Recorded meeting minutes, shared community notices and policy updates, and supported resident communication. Helped organize community programs and projects.
DocumentationCommunication SkillsOrganization
Assisted customers with device installation and troubleshooting while providing clear, professional technical guidance. As Manager on Duty, monitored attendance, break schedules, and team compliance.
Technical SupportTroubleshootingTeam ManagementCompliance Monitoring
Assisted customers with travel reservations, including booking flights, hotels, and rental cars. Responded to customer inquiries and supported booking-related needs.
Travel BookingCustomer ServiceReservations
Pursued a Bachelor of Science in Nursing at Medina College.
Completed Computer System Servicing with focus on basic hardware and software repair.