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IT INTERNAL AUDITOR
Resourceful Support Engineer with a passion for learning new technologies.
NigeriaIT INTERNAL AUDITOR at DDMFB
Reviewed IT infrastructure and processes for compliance with security policies and governance requirements. Conducted ITGC reviews of user access, system changes, and logical security. Identified risks, documented control weaknesses, supported remediation, collaborated with stakeholders, and prepared technical findings and recommendations for management review.
ExcelCRMData AnalysisEnglish
Server and database maintenance, troubleshooting and configuration. Resolving customer tickets in various ticketing systems. Performing log analysis and error tracing using SOL and Linux environments.
Constant monitoring of servers and resolving any ongoing issues in the customer's environment. Analysis of logs and errors reported through a ticketing system, handling tickets, communicating with customers and writing SOW reports. Periodically taking part in emergency standby support. OS Management (Windows, Linux). Linux system administration. Troubleshooting and issue resolving in Linux and SOL
MonitoringLog AnalysisTicketing SystemsSOWSystems ManagementTroubleshootingWindowsLinuxClient CommunicationLinux Administrator
Handling customer queries and complaints via live chat, email and call. Providing primary customer support to internal and external customers in a fast-paced environment. Applying merchandising and promotional strategies to drive customer engagement and boost sales.
Customer SupportComplaint HandlingEmail SupportCustomer EngagementSales StrategyLive Chat
Bachelor of Science in Computer Science Engineering with relevant coursework in systems design, operating systems, databases, and Android application development.
Google IT Support Professional Certificate from Google.
Certified in Cybersecurity (CC) certification from ISC2.
Microsoft Azure Administrator (AZ-104) certification from Microsoft.
Azure Fundamentals (AZ-900) certification from Microsoft.