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Alejandra Villarreal
Looking for a jobIndependent Customer Success & Operations Consultant
Customer Success Manager consulting independently on SaaS and compliance, with enterprise account experience and measurable retention outcomes.
MexicoIndependent Customer Success & Operations Consultant at Self Employed
Experience
Independent Customer Success & Operations Consultant
Deliver end-to-end project management for client initiatives, manage client accounts and communications in English and Spanish, and advise on process improvement and compliance. Support day-to-day remote operations including CRM administration and reporting.
Project ManagementCustomer SuccessCRMSalesforceHubSpotMicrosoft 365Google WorkspaceSix SigmaProcess ImprovementCompliance
Operations & Project Manager
Owned full project lifecycle for U.S. subsidiary operations, partnering with corporate, IT, and branch teams. Reduced state-mandated escheatment liability by 78% and increased client file compliance rate from 87% to 98%.
Project ManagementOperationsCompliance
Education
Universidad de Valle de México
Bachelor of Science in Business Administration from Universidad de Valle de México, completed in 2014.
Bachelor of Science in Business Administration from Universidad de Valle de México, completed in 2014.
APICS
APICS Basics of Supply Chain Management (BSCM) certification.
DuPont
Six Sigma Green Belt certification from DuPont.