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Senior Salesforce CRM Consultant
Salesforce Certified Business Analyst and CRM Consultant with diverse experience.
IndonesiaSenior Salesforce CRM Consultant at Constructor Technology
Developed a Donation portal and Online Program Pre-Enrolment web form using Salesforce Experience Cloud. Built a Case Management module for handling student incidents and created user documentation and training materials.
Salesforce CloudSalesforceSalesforce Service CloudDocumentationTraining
Collaborated with project managers to analyze business requirements and designed Salesforce solutions. Coordinated with developers for implementation and performed testing and deployment of Salesforce enhancements.
SalesforceVisualforceSOQLData MigrationUATSalesforce Automation
Managed Salesforce support requests and executed admin tasks including user account management and data archival projects. Configured CRM systems for market migration.
Salesforce AdministrationData LoaderSOQLSalesforce ConfigurationAPI ManagementAccount ManagementCRM Systems
Led Salesforce enhancement projects for Changi Airport Group, collaborating with developers and preparing deployment checklists. Managed support for multiple clients.
SalesforceUATDeployerVisualforceProject ManagementTeam Leadership
Provided second-line support for the Integrated Sales and Merchandising System and led data migration projects for customer databases.
Data MigrationCustomer SupportSystemsRequirements GatheringUATProject ManagementSalesTechnical Support
Supported quality assurance processes for information systems, ensuring compliance and functionality across various platforms.
Quality AssuranceComplianceSystemsUser Acceptance TestingTechnical DocumentationProcess ImprovementProject Coordination
Developed software solutions for legal applications, focusing on enhancing user experience and system functionality.
AgileSoftware DevelopmentSystem IntegrationApplication DevelopmentTechnical DocumentationProgrammingTestingDeploymentUX Design
Managed ERP systems and provided technical support to optimize business processes and improve data management.
ERPTechnical SupportData ManagementOptimizationProcess ImprovementUser TrainingDocumentationSoftware IntegrationTroubleshooting
Provided assistance and information to arriving students at the airport, enhancing their transition to university life.
Communication SkillsCustomer ServiceEvent CoordinationProblem SolvingTeamworkPublic Relations
Developed software applications and provided technical support to enhance business operations.
ProgrammingSoftware DevelopmentTechnical SupportApplication DesignUser TrainingDocumentationProblem SolvingProject Management
Completed MSc Business Systems Integration (with SAP technology) with Merit. Dissertation focused on developing a tool to support the preparation of business meetings by investigating users’ continuance intention.
Earned BSc in Information Technology with a GPA of 3.32 out of 4.0. Dissertation involved the development of software to estimate one-floor house construction costs.