Andrew Bouwens

AI Business Analyst

Symphonic Distribution

Built and manages Aria, a customer-facing AI chatbot handling 11,000+ conversations a month and answering 58.6% of support conversations without a ticket. Led its redesign into an orchestrator with four specialist agents and runs the evaluation loop behind each release.

AI AgentsPrompt EngineeringLLM As JudgeOpenAI Agent BuilderLangfusePythonSQLSnowflakeAPIsSpec Driven DevelopmentFigmaProduct StrategyRoadmappingRICE Scoring

Business Analyst, Intelligent Automation

Acrisure

Partnered with subject matter experts to map end-to-end business workflows and engineered automated back-office workflows using RPA and Axiom AI. Built quantitative ROI models in Excel to rank development priorities.

Robotic Process AutomationAxiom AIComputer UseExcelROI ModelingWorkflow MappingData ExtractionUI NavigationCustomer Triage

Digital Consultant

Protiviti

Led three concurrent agile teams delivering enterprise website and digital transformation projects for consulting clients. Co-led monthly and quarterly client reviews and ran bi-weekly sprint demos.

AgileTeam LeadershipClient ReviewsSprint DemosDigital TransformationProject Management

Marketing Program Coordinator & Senior Service Advocate

Designed and rolled out a survey of Farmers agents that gathered 250 responses in 3 months, using feedback to simplify the rating platform interface. Supported brokerage platforms used by about 14,000 Farmers agents.

Survey DesignData CollectionPlatform SupportInterface SimplificationStakeholder feedback