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Angela Nwabuko
Looking for a jobClient Relationship Manager
I resolve customer issues and strengthen digital banking, merchant, and operational experiences across fintech and service teams.
NigeriaClient Relationship Manager at Messrs Clean Services Ltd
About
I've supported customers, merchants, and operational teams across Sterling Bank PLC, Stanbic IBTC Bank, MTN Nigeria, and Messrs Clean Services Ltd for more than 10 years.
At Sterling Bank, I resolved digital banking and POS issues, managed disputes and escalations, supported merchant deployment, and helped drive a 95% increase in POS requisition, sales, and usage. I also contributed to branch e-business enrollment and profitability that helped the branch reach 3rd position in its banking region.
In client relationship and administrative support, I manage enquiries, invoices, payment follow-ups, records, recruitment, onboarding, training, and field supervision. I bring clear communication, empathy, and attention to detail to every customer and business interaction.
I'm comfortable working independently with remote and international teams, using phone, email, reporting, and customer data to keep service operations moving.
Experience
Client Relationship Manager
Managed client relationships through phone and email, supported payroll and office administration, and coordinated recruitment, onboarding, and training. Prepared invoices and followed up on outstanding payments.
Customer Relationship ManagementPhone SupportEmail SupportAdministrative SupportPayroll AdministrationRecruitment