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Executive Administrative Assistant
Operations leader at Shine Facility Services who improved on-time task completion by 25% and cut billing errors by 45%.
United StatesExecutive Administrative Assistant at Shine Facility Services
Served as the operational backbone for senior leadership, owning cross-functional coordination and stepping in to fully own Operations Coordinator responsibilities during a leadership vacancy. Built and maintained KPI dashboards, managed financial close across 40+ accounts, and owned end-to-end proposal and vendor management.
KPI developmentFinancial ReconciliationsBillingStakeholder ManagementProposal ManagementVendor ManagementClient OnboardingCross functional CoordinationOperations Coordination
Founded and scaled a training academy from concept to 120+ active students, managing all business functions including hiring, finance, operations, and marketing. Pivoted the business model to virtual delivery during COVID-19, retaining 70% of pre-pandemic revenue and creating a new digital revenue stream.
Business ManagementStrategic PlanningTeam LeadershipMarketingvendor negotiationInventory ManagementKPI developmentVirtual DeliveryCurriculum Design
Operated as the de facto Chief of Staff to the President and CEO of a $25M engineering firm, managing organizational priorities, executive calendars, and cross-staff coordination. Recruited, hired, and onboarded 50+ employees and managed all HR functions company-wide using ADP.
Executive SupportCalendar ManagementRecruitmentOnboardingHR ManagementADPPayrollBenefits AdministrationCompliancevendor negotiationInventory Management
Bachelor of Science in Psychology and Russian from San Diego State University.