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Anna User
Open to opportunitiesFront Office / Reservation Coordinator
I manage hotel reservations and guest experiences across front office operations.
NetherlandsFront Office / Reservation Coordinator at The Alfred Hotel
About
I'm currently supporting reservation operations at The Alfred Hotel in Amsterdam, managing bookings, cancellations, guest profiles, room availability, chargebacks, and pre-arrival arrangements in Mews PMS.
I've built 11 years of customer-facing experience across hotels, guest relations, spa reception, luxury retail, and S7 Airlines, where I combined calm problem-solving with attentive service and safety-focused passenger support.
Experience
Front Office / Reservation Coordinator
Managed daily reservation operations using Mews PMS, ensuring accurate bookings, cancellations, and guest information. Provided front office support, handled guest complaints, and processed individual and group reservations.
MewsReservationsFront OfficeGuest RelationsChargebacksUpsellingMicrosoft OfficeConflict ResolutionCustomer Service
Education
Bachelor in Tourism
Completed a Bachelor's degree in Tourism, gaining foundational knowledge in travel and hospitality management.