Anthony Okolo

At FrancieTrips, I managed email and customer requests, coordinated travel bookings, and kept calendars and follow-ups organized. In an urgent case, I researched flight options, secured the last available seat, and arranged a hotel in under 15 minutes so a customer could attend her meeting. I also built a Freshdesk workflow that identifies payment and refund tickets, assigns high priority, routes them to Billing, and sends a Slack notification. I use AI for research, prompt writing, daily work organization, and workflow automation.