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Customer Support Team Lead
Customer Support Team Lead at ModSquad supporting customers and improving support workflows.
IndonesiaCustomer Support Team Lead at ModSquad
Led daily operations of the Customer Support Team, enhancing customer satisfaction and service efficiency. Coached new and existing team members, resulting in faster onboarding and increased customer satisfaction scores.
Customer ServiceTeam LeadershipCoachingQuality AssuranceOperations Management
Managed client communications in Indonesian and English across social media and web platforms. Resolved complex customer issues and maintained high satisfaction levels.
Customer SupportCommunication SkillsSocial MediaProblem SolvingMultilingual
Audited transcriptions for errors, implemented quality control measures, and trained staff on best practices.
Quality AssuranceAuditTrainingTranscription
Conducted audits of menu transcription projects to ensure compliance with company standards.
Quality AssuranceAuditTranscriptionCompliance
Transcribed restaurant menu data into structured formats, enhancing database accuracy.
Data EntryTranscriptionAccuracy
Delivered customer service and increased sales through product education and demonstrations.
Customer ServiceSalesProduct Knowledge
Promoted and sold shore excursions, achieving sales targets, and resolving passenger issues.
SalesCustomer ServiceProblem Solving
Handled guest check-ins, inquiries, and complaints, maintaining excellent service standards.
Customer ServiceCommunication SkillsProblem Solving
Provided high-quality food and beverage service, enhancing guest satisfaction.
Food and Beverage ServicesCustomer Service
Managed food and beverage services, contributing to a positive guest experience.
Food and Beverage ServicesCustomer Service
Achieved sales objectives through effective client engagement and strategic sales approaches.
SalesClient EngagementStrategic Selling
Pursued a Bachelor's Degree in Communication Science from September 2021 to October 2024.
Pursued a Bachelor's Degree in Communication Science from September 2021 to October 2024.
Completed an Associate's Degree in Public Relations from January 2007 to December 2010.
Completed an Associate's Degree in Public Relations from January 2007 to December 2010.
Earned the Certified Public Relations (CPR®) certification in March 2022.
Earned the Certified Public Relations (CPR®) certification in March 2022.
Earned the EF SET English Certificate (C2 Proficient) in September 2022.
Earned the EF SET English Certificate (C2 Proficient) in September 2022.