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Aruna Luthra
Open to opportunitiesCustomer Success Counselor
Customer Success leader who drives retention, adoption, and renewals through AI-enabled CRM workflows.
IndiaCustomer Success Counselor at Rostrum Education
Experience
Customer Success Counselor
Managed the full customer lifecycle for high-stakes advisory clients, achieving a 100% client goal attainment rate. Reduced churn through proactive communication, early risk identification, and timely resolution of client concerns.
Customer Success ManagementClient OnboardingProduct AdoptionRetentionAccount ManagementStakeholder ManagementCRM ToolsCustomer Lifecycle Management
Lead Customer Success Counselor
Led multi-stage client relationships through advisory engagement, achieving a 100% client goal attainment rate. Built personalized success plans aligned to client goals to drive measurable outcomes and high satisfaction.
Customer Success ManagementClient OnboardingProduct AdoptionAccount ManagementStakeholder ManagementCustomer Lifecycle ManagementSuccess Planning
Content Strategist (Higher Ed)
Developed onboarding and adoption content for a B2B SaaS platform, improving user understanding and feature engagement. Partnered with CS and product teams to translate technical functionality into customer-facing documentation.
Content StrategyOnboardingProduct AdoptionB2B SaaSTechnical DocumentationCross Functional CollaborationCustomer EducationCustomer Lifecycle ManagementCRM ToolsCustomer Success Enablement
Content Strategist (Fintech)
Created user-focused content to simplify NRI financial products and drive app engagement and feature adoption. Supported growth of a US-facing fintech platform through improved customer understanding of product functionality.
Content StrategyApp EngagementCustomer EducationProduct Tech UnderstandingCustomer Lifecycle ManagementCustomer Success EnablementCRM Tools
Country Strategist
Supported client onboarding and early-stage engagement by contributing to structured account management frameworks and needs assessment. Conducted country-level research to inform client strategy and improve customer health during critical advisory stages.
Customer Success ManagementClient OnboardingStakeholder ManagementAccount ManagementCustomer Lifecycle ManagementB2B SaaSCross Functional CollaborationCustomer Health
Education
Mount Holyoke College
Earned a Bachelor of Arts in Economics & Mathematics from Mount Holyoke College in 2008.
Earned a Bachelor of Arts in Economics & Mathematics from Mount Holyoke College in 2008.