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Ashfaq Hossain Akib
Open to opportunitiesCustomer Success Consultant
I improve SaaS customer experiences through technical support, product QA, and operational collaboration.
BangladeshCustomer Success Consultant at JustGo
About
At JustGo, I deliver technical support for a cloud-based SaaS platform, resolving issues across memberships, credentials, reporting, events, registrations, and platform configuration.
I work closely with Product Managers, Developers, and QA teams to validate releases, document reproducible bugs, and turn customer feedback into product and service improvements. My work sits at the intersection of customers, technology, and business operations.
Previously, I managed customer service at Netbrands Media Corp | Imprint.com and supported end-to-end recruitment, onboarding, HRIS administration, and HR operations at Global Immigration Consultants Ltd.
Experience
Customer Success Consultant
SaaSOperational ExcellenceCustomer Escalation ManagementCustomer OnboardingStakeholder CoordinationCustomer SuccessIncident ManagementCustomer RetentionProduct TestingProject CoordinationProduct Adoption