Asif Shigihalli

I've supported international customers, candidates, and clients at Talogy, Amazon, Global IT Solutions, and Hexiqon Network through phone, email, and chat. At Talogy, I handled around 25 tickets and 20 calls daily, troubleshooting login, scheduling, browser, webcam, microphone, proctoring, password, and account-access issues. I used Proctor Console, EVM, and TTE to investigate cases and achieved 90% First Contact Resolution while meeting SLA requirements. At Amazon, I resolved complex order, billing, invoicing, refund, return, and account issues for US Amazon Business customers, managing approximately 50 cases daily and maintaining 95% First Contact Resolution. I bring clear, empathetic communication, active listening, real-time troubleshooting, CRM and ticket-management discipline, and experience supporting both customers and healthcare recruitment candidates.