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Azla Ramzy
Looking for a jobTutor
Customer Support Specialist with tutoring experience, supporting 30+ students and parents through chat, email, and WhatsApp.
Sri LankaTutor at Self Employed
About
As a tutor in Sri Lanka, I supported students and parents by responding to questions and concerns promptly and professionally. I provided chat-based support and worked with parents to address each student's needs.
I managed schedules for 30+ students and maintained records to track progress and follow up on ongoing conversations. When students faced confusion or frustration, I resolved issues and provided guidance.
I delivered support independently in a remote setting. I’m fluent in Tamil, English, and Sinhala, and I’m currently following a B.Sc. at The Open University of Sri Lanka.
Experience
Tutor
Provided customer-facing support to students and parents, managing schedules for 30+ students and maintaining accurate records. Delivered consistent support independently in a remote setting.
Query ResolutionActive ListeningCalm Under PressureMultitaskingProblem SolvingEffective Written And Verbal CommunicationSchedule ManagementRecord keepingData EntryTask CoordinationTime Management