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Senior Project Manager (Digital)
Senior Project Manager delivering digital and localization programs with AEM-led governance and measurable results.
Costa RicaSenior Project Manager (Digital) at Accenture
Led end-to-end delivery of large-scale digital strategy and content operations programs across multiple concurrent initiatives. Managed scope, timelines, budgets, client expectations, risk mitigation, and program-level reporting using Adobe Experience Manager (AEM).
AEMBudget OversightStakeholder ManagementRisk ManagementAgile DeliveryCross functional Leadership
Managed multiple client projects from requirements gathering through delivery and closeout. Defined scope, timelines, and budgets; led cross-functional execution with design, development, and content teams while maintaining direct client communications.
Requirements GatheringCross functional LeadershipWorkflow Optimization
Provided technical troubleshooting and problem-solving support in a high-pressure contact center environment. Communicated complex issues clearly to customers to support service delivery.
Technical TroubleshootingCustomer SupportProblem Solving
Translated PSD designs into responsive front-end implementations using a mobile-first approach. Maintained and improved existing WordPress websites and delivered projects within Scrum/Agile workflows while preserving pixel-perfect standards.
HTML5BootstrapJavaScriptWordPressjQueryAgile ScrumCSSResponsive Design
Owned brand projects end to end, managing discovery, planning, execution, delivery, and closeout across multiple client engagements. Controlled scope, timelines, and budgets, coordinated cross-functional delivery, and led brand strategy to deliver cohesive identity systems within agreed expectations.
Project ManagementClient CommunicationBrand StrategyBrand Identity SystemCreative Delivery
Pursuing a Technical Degree in Graphic/Web Design at Tecnológico de Costa Rica (FundaTEC), expected to be completed by 2026.
Pursuing a Technical Degree in Graphic/Web Design at Tecnológico de Costa Rica (FundaTEC), expected to be completed by 2026.
Completed a User Experience (UX) certification program at Universidad Creativa de Costa Rica.
Completed a Certification of Responsive Web Design covering HTML5, CSS3, jQuery, JavaScript, and object-oriented programming.