Benny Salvi Tambien

Virtual Assistant

Managed firearm listings for auctions to maximize visibility and attract bidders. Processed orders and coordinated shipping to ensure timely delivery, and resolved customer escalations and disputes efficiently.

Order ProcessingShipping CoordinationCustomer EscalationDispute ResolutionAuction Management

Team Leader/Supervisor

Led daily team workflows to maintain consistent service standards and task completion. Trained new team members on procedures, expectations, and quality requirements, and resolved team issues quickly to minimize disruption.

Team LeadershipTrainingQuality AssuranceWorkflow ManagementProblem Solving

Team Leader/Supervisor

Supported a large US pizza chain for order taking. Monitored performance, corrected errors, and reinforced compliance with operational guidelines, and scheduled coverage and managed attendance.

Order TakingPerformance MonitoringComplianceSchedulingAttendance ManagementTeam Leadership

Apple Support Specialist

Customer and technical service role handling issues for various Apple products.

Customer ServiceTechnical SupportApple Products

Google Play Support

Accenture Philippines

Customer and technical service role handling issues for various Apple products.

Customer ServiceTechnical SupportGoogle Play

Team Leader, Broadband/Circuit Tester, Dispatcher, Senior Agent

Team leader role handling technical support for a major Australian ISP. Led daily team workflows, assigning priorities and balancing workloads, and also served as a circuit tester and dispatched field technicians.

Technical SupportTeam LeadershipCircuit TestingDispatchingWorkload Management

Technical Support

QuickBooks technical support representative.

Technical SupportQuickbooks