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Booking Administrator and Coordinator
I turn business needs and operational data into clearer, more efficient workflows.
United StatesBooking Administrator and Coordinator at Al Packer Ford
Manage high volume service scheduling and coordinate appointments across multiple departments to optimize workflow efficiency and technician availability. Oversee scheduling and logistics for mobile van and pick-up & delivery departments, and process warranty transactions using CDK Drive and FMCDealer.
CDKFMC DealerSchedulingLogisticsCustomer Service
Facilitated requirements-gathering sessions and workshops to document business needs and translate them into user stories and process flows. Built dashboards and structured reports using Excel and Power BI to track performance metrics and support strategic planning.
Requirements GatheringUser StoriesProcess MappingExcelPower BIData AnalysisChange Management
Bachelor's Degree in Management and Business from the National University of Political Studies and Public Administration in Bucharest, Romania.
High School Diploma from Romania.
Led fast-paced live sessions requiring clear communication and real-time problem-solving with global audiences. Facilitated collaborative discussions across operational teams to refine workflows and improve customer experience.
Communication SkillsStakeholder EngagementProblem SolvingData Interpretation
Analyzed, validated, and maintained large datasets to support operational decisions and cross-functional planning. Created structured reports and documentation to support process improvements across clinical and administrative teams.
Data AnalysisData ValidationReportingDocumentationProcess Improvement