Blessing Mary

At Ikeja Electric PLC, I manage daily customer inquiries across phone, email, web chat, and social media. I use Zoho Desk and Zendesk to categorize, prioritize, and track technical and billing tickets. I monitor SLA compliance, escalate complex issues, and analyze complaint root causes to provide tailored resolutions. My work has helped maintain over 95% customer satisfaction while supporting account retention through digital utility products and services. Before customer support, I handled communication, records, and issue resolution in education and administration. At Ojodu Junior Grammar School, I worked with leadership, staff, and parents while using student engagement strategies that improved performance metrics by 80% over two academic terms. I've also coordinated administrative workflows, parent inquiries, documentation, correspondence, and staff guidance at Toschisville Heritage Foundational School and LAP-BABS Nursery and Primary School. I bring empathetic communication, careful record-keeping, and practical problem-solving to every interaction.