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Cloud Engineer
Accomplished Technical Support Specialist
United StatesCloud Engineer at Rackspace Technology
Spearheaded incident management process, configured and managed user accounts in Active Directory and Microsoft Exchange, and utilized Salesforce for effective case tracking and resolution.
SalesforceOffice 365AzureSCCMWindows ServerPowerShell
Diagnosed and resolved hardware, software, and connectivity issues, implemented Salesforce for efficient case management, and developed automated processes for mailbox creation.
SalesforceWindows 10ZendeskOffice 365PowerShell
Responded promptly to high-volume inbound calls, collaborated with cross-functional teams to escalate high-priority issues, and delivered exceptional end-user troubleshooting support.
WindowsMacLinuxTechnical SupportTroubleshooting