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Bry Bry
Looking for a jobChairman & Treasurer of Strata Committee
Senior Learning Consultant at IBEXGlobal, designing training solutions and leading international partner launches for contact centers.
JamaicaChairman & Treasurer of Strata Committee at Strata Committee
Experience
Chairman & Treasurer of Strata Committee
Elected chairman with active managerial role in community upkeep, presiding over meetings, creating and overseeing vendor contracts, managing financial operations, and enforcing by-laws.
LeadershipFinancial ManagementVendor ManagementContract ManagementCommunity Management
Senior Learning Consultant
Lead partner launches for L&D to implement needed training internationally. Provide support to fellow Learning Consultants through coaching, 1v1, and mentorship, and design training solutions for contact centers worldwide.
LMS administrationStakeholder ManagementInstructional DesignProcess ImprovementCoachingMentorship
Learning Consultant
Designed training solutions and engaged as a designer on major L&D projects. Provided LMS support and training support internationally, aligning stakeholders to projects and design work.
Instructional DesignLMS SupportStakeholder AlignmentProject Management
Trainer & Huddle Manager
Trained and supported new hires globally, performed administrative work for smooth class transitions, and managed short training sessions for partner launches. Drove required training completions globally.
TrainingLMS SupportAdministrative SupportQueue Management
Consultant
Provided customer care service by supporting phone queues.
Customer ServicePhone Support
Senior Consultant
Provided operational support to team managers and phone agents, including escalation handling. Supported call handling during queue overflow and served as point of contact for team managers when absent.
Operational SupportEscalation HandlingTeam ManagementCustomer Service
Consultant
Provided customer care service by supporting phone queues.
Customer ServicePhone Support
Education
The University of the West Indies, Mona
Pursued a Bachelor of Applied Science in Accounting and Business Management from 2013 to 2023.
Pursued a Bachelor of Applied Science in Accounting and Business Management from 2013 to 2023.