Byrando Baker

I've supported customers for Amazon, DirecTV, and Xerox, resolving high volumes of phone, chat, and email inquiries while maintaining 95%+ satisfaction scores. At Amazon, I handled 60–80 daily inquiries, processed orders, returns, and refunds with 100% accuracy, and ranked in the top 10% for resolution time, first-contact resolution, and quality assurance. I've also managed Amazon Payments billing and dispute cases at Xerox and coordinated sales operations at DirecTV, where I supported service activations, account management, upselling, and CRM follow-up. I bring four years of fully remote experience, strong de-escalation skills, and a disciplined approach to accurate, customer-focused support.