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Customer Support Specialist
Customer Support Specialist at Trader Interactive resolving marketplace, billing, and account issues.
United StatesCustomer Support Specialist at Trader Interactive
Maintain a 95% customer satisfaction rate while handling 11+ customer contacts per hour across phone, email, live chat, and text. Resolve account, billing, refund, and platform navigation issues across multiple online marketplaces.
SalesforcePhone SupportEmail SupportLive ChatBillingRefundsDe escalationAccount SupportComplex Issue Resolution
Served as primary customer contact for service questions, scheduling, job updates, and complaints while coordinating with a Master Electrician and three field electricians. Handled escalated concerns and tracked unresolved requests through completion.
Customer ServiceSchedulingDe escalationRecord keepingCommunication Skills
Provided remote customer support through email, chat, and other digital channels. Resolved routine service questions, documented follow-ups, and routed complex requests to appropriate internal teams.
Email SupportLive ChatDocumentationMultitaskingProfessional communication
Earned a High School Diploma from The Woodlands College Park High School in May 2024.
Earned a High School Diploma from The Woodlands College Park High School in May 2024.