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Ceili Jones
Open to opportunitiesPatient Care Coordinator
I coordinate patient care, insurance verification, and welcoming clinic experiences.
United StatesPatient Care Coordinator at Joint Ventures Physical Therapy
About
At Joint Ventures Physical Therapy, I coordinate patient care by scheduling appointments, verifying insurance and benefits, maintaining patient files, collecting payments, and communicating with patients, clinicians, and referring doctors.
I've built my customer-service foundation across healthcare, veterinary reception, restaurants, and retail, using calm communication to resolve questions, deescalate concerns, and keep daily operations organized.
Experience
Patient Care Coordinator
Provided exceptional customer service to patients via phone, email, and in person, building strong relationships and a welcoming environment. Collected accurate insurance and demographic information, scheduled appointments, and maintained patient files.
Customer ServiceSchedulingInsurance VerificationPatient CareOrganizationCash Handling
Server
Provided excellent guest satisfaction according to established procedures, maintained cleanliness of wait stations, and prepared food and supply areas. Maintained proper cash handling procedures and trained new servers.
Customer ServiceCash HandlingTrainingFood Preparation
Receptionist
Coordinated client care with multiple veterinarians and technicians, answered calls and emails, scheduled appointments, and maintained patient files. Maintained cleanliness of examination rooms and prepared the office for veterinarians.
Education
Norwood High School
Graduated from Norwood High School in June 2017.
Graduated from Norwood High School in June 2017.