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Sr. Program Manager – Delivery, AI, Automations and Enterprise Transformation
Senior Program Manager at Wipro Technologies Srl delivering enterprise transformation across SAP, ServiceNow, digital platforms, and AI automation.
RomaniaSr. Program Manager – Delivery, AI, Automations and Enterprise Transformation at Wipro Technologies Srl
Leads enterprise-wide, multi-workstream delivery across SAP and Enterprise Applications, Data & Analytics, Data Center, Network & Security, Voice & Collaboration, and End User Services. Drives end-to-end SDLC and Agile delivery across AI, automation and digital transformation programs.
SAPDSMRADServiceNow ITSMServiceNow HRSD
Managed enterprise technology projects and delivery workstreams across infrastructure, workplace and service transformation. Coordinated project planning, SDLC/Agile delivery governance, risks, dependencies, stakeholders and customer communications.
Project ManagementSDLCAgileDelivery GovernanceRisk ManagementStakeholder ManagementClient Communication
Managed service delivery operations, customer relationships, performance governance and continuous improvement. Led distributed delivery teams and coordinated operational commitments, escalations and service performance.
Service Delivery ManagementCustomer Relationship ManagementPerformance GovernanceContinuous ImprovementTeam LeadershipEscalation Management
Led operations teams, service performance and customer-facing delivery activities.
Operations ManagementTeam LeadershipService PerformanceCustomer Delivery
Managed service delivery teams, operational performance, customer escalations and process improvement.
Service DeliveryTeam Managementoperational performanceCustomer EscalationProcess Improvement
Completed an MBA in Human Resources Management from Indira Gandhi National Open University in 2009.
Completed an MBA in Human Resources Management from Indira Gandhi National Open University in 2009.
Completed a Bachelor of Science in Electronics Science from The New College, Chennai in 2001.
Completed a Bachelor of Science in Electronics Science from The New College, Chennai in 2001.